校园资讯
世界500强德资企业招聘粤语客服
- 周主任 LV.连长
- 2011/12/26 4:29:33
世界500强德资企业，主要以生产工业气体与物流堆高机为主，其上海客服中心招聘粤语客服专员
核心要求：
1年以上客服相关工作经验（全职），2012届优秀应届生亦可；
主要面向香港客户，所以粤语口语要求流利，并且能用英语进行基本交流；
有较强的沟通表达能力。
科锐国际人力资源有限公司：
作为亚洲领先的整体招聘解决方案提供商，科锐国际人力资源有限公司成立于1996年，在大中华地区拥有35个分支机构。超过1000名专业招聘顾问。在过去的一年中，科锐国际成功为企业推荐的长期雇员及派遣雇员总数超过2万人，中高级管理人才及专业技术人才超过16000名。
联系方式：
联系人：科锐国际猎头顾问杨先生(Albert)
020-85608570
有意者请把个人履历投递到此邮箱：albertyang@chinacareer.com，
我们会在3个工作日内与以回复
I Company Profile
This is one of the world’s top 500 companies with approximately 50,000 employees working in more than 100 countries worldwide. In the 2010 financial year it achieved sales of EUR 12.868 billion in sales.
II Position Profile
Job Title: Customer Service Officer（Cantonese Speaking）
Report To: Customer Services Supervisor – CSC, China
Working Location: Shanghai Customer Services Center
Principal responsibilities
Take customers’ orders and liaise with other order taking functions to ensure that customers needs are satisfied through a single point of contact, inform the customer promptly in case of delays or problems to ensure full adherence to agreed SLAs
Accurate identification and recording of customer enquiries with appropriate ownership and resolution by all current and future on-line systems including those which interact with other departments
Take responsibility to ensure accurate billing is provided to customer in a timely and consistent manner
Take responsibility to manage credit note under company policy to ensure the non-value added activity and service failure are made minimum
As the complaint coordinator to deal with each complaint/claim from customer to ensure the action plan occurred and feedback to customer timely and effectively
Achieves personal and team targets regarding internal monitor system
Monitor and manage container movement by controlling F4E ensure the cylinder operation is under company cylinder mgt policy
Organize customer survey and report results to business management team for further customer needs
Support team project and other relevant revenue activity
Manual dockets management under SAP OTC process and work as an interface streamline OTC cycle
Receive sales enquiries and request for information / quotation (list price), across all market sectors, providing technical / product details where possible and to deal with each enquiry courteously and efficiently. Where they require the involvement of a Sales Representative it is essential that the message is passed on and that it is followed up to ensure appropriate action taken to customers’ satisfaction.
Providing related sales support as required
Perform other assignments and duties as required by his / her supervisors or the Company.
Required key skills (functional/technical)
Monthly report – query log, order failure, imbalance shipment analysis, complaint report, KPIs and others
Recommendations for improvements to order fulfillment, billing process, complaint management, query handling and other sales support
Required qualifications/experience
Typically 1+ years experience in commercial/ customer service, or related functions，fresh graduates are also welcomed
Excellent oral and written communications skills
Good interpersonal skill
SAP knowledge, an understanding of basic accounting knowledge is desirable
Available to accept flexible working hours
English skill
Accuracy and high concentration skills
Fluent Cantonese Speaking
核心要求：
1年以上客服相关工作经验（全职），2012届优秀应届生亦可；
主要面向香港客户，所以粤语口语要求流利，并且能用英语进行基本交流；
有较强的沟通表达能力。
科锐国际人力资源有限公司：
作为亚洲领先的整体招聘解决方案提供商，科锐国际人力资源有限公司成立于1996年，在大中华地区拥有35个分支机构。超过1000名专业招聘顾问。在过去的一年中，科锐国际成功为企业推荐的长期雇员及派遣雇员总数超过2万人，中高级管理人才及专业技术人才超过16000名。
联系方式：
联系人：科锐国际猎头顾问杨先生(Albert)
020-85608570
有意者请把个人履历投递到此邮箱：albertyang@chinacareer.com，
我们会在3个工作日内与以回复
I Company Profile
This is one of the world’s top 500 companies with approximately 50,000 employees working in more than 100 countries worldwide. In the 2010 financial year it achieved sales of EUR 12.868 billion in sales.
II Position Profile
Job Title: Customer Service Officer（Cantonese Speaking）
Report To: Customer Services Supervisor – CSC, China
Working Location: Shanghai Customer Services Center
Principal responsibilities
Take customers’ orders and liaise with other order taking functions to ensure that customers needs are satisfied through a single point of contact, inform the customer promptly in case of delays or problems to ensure full adherence to agreed SLAs
Accurate identification and recording of customer enquiries with appropriate ownership and resolution by all current and future on-line systems including those which interact with other departments
Take responsibility to ensure accurate billing is provided to customer in a timely and consistent manner
Take responsibility to manage credit note under company policy to ensure the non-value added activity and service failure are made minimum
As the complaint coordinator to deal with each complaint/claim from customer to ensure the action plan occurred and feedback to customer timely and effectively
Achieves personal and team targets regarding internal monitor system
Monitor and manage container movement by controlling F4E ensure the cylinder operation is under company cylinder mgt policy
Organize customer survey and report results to business management team for further customer needs
Support team project and other relevant revenue activity
Manual dockets management under SAP OTC process and work as an interface streamline OTC cycle
Receive sales enquiries and request for information / quotation (list price), across all market sectors, providing technical / product details where possible and to deal with each enquiry courteously and efficiently. Where they require the involvement of a Sales Representative it is essential that the message is passed on and that it is followed up to ensure appropriate action taken to customers’ satisfaction.
Providing related sales support as required
Perform other assignments and duties as required by his / her supervisors or the Company.
Required key skills (functional/technical)
Monthly report – query log, order failure, imbalance shipment analysis, complaint report, KPIs and others
Recommendations for improvements to order fulfillment, billing process, complaint management, query handling and other sales support
Required qualifications/experience
Typically 1+ years experience in commercial/ customer service, or related functions，fresh graduates are also welcomed
Excellent oral and written communications skills
Good interpersonal skill
SAP knowledge, an understanding of basic accounting knowledge is desirable
Available to accept flexible working hours
English skill
Accuracy and high concentration skills
Fluent Cantonese Speaking
- 云之颠香之现
- 2011/12/13 18:23:41
但是在上海耶。
- 沐春风
- 2011/12/14 2:31:08
去镀金2年再回来也不错的~